Refund policy

RETURNS, EXCHANGES AND REFUNDS

Please note that due to the made-to-order nature of our products and them being created just for you, but also that we do not carry a stock or inventory in our studio, all sales are final. We do not accept returns or exchanges, nor do we offer refunds. Should your order arrive damaged or defective however, you can contact us directly at support@www.mypaintedporch.com within 14 days of receipt of your order, and a duplicate will be issued free of charge upon receipt of photos demonstrating the damage incurred or said defect. We thank you for your understanding!

CANCELLATIONS

Please note that orders automatically enter into production once placed. We therefor cannot accept cancellations. Kindly contact us at support@www.mypaintedporch.com with any questions or concerns you may have BEFORE before completing your purchase.

EXCLUSIONS

We cannot offer refunds or replacements for customer errors, such as typos, incorrect dates or having been provided an incorrect shipping address at the time of purchase. Please double-check your spelling and personalization details carefully PRIOR to submitting your order.