Policies

Here, you will find answers to your questions concerning PAYMENT, SHIPPING, RETURNS, CUSTOM ORDERS, WHOLESALE and our PRIVACY POLICY.  If we’ve not answered your question here, please write to us at myporch@nbnet.nb.ca. 

PAYMENT

We accept payments made via PayPal only. You do not need to have a PayPal account to pay via PayPal.  PayPal will process your credit card etc thru their secure server.  This way, you are not providing anyone else with your confidential financial info.  We do not process credit card payments here at My Painted Porch…only thru PayPal can you pay for your purchase with us by way of credit card.  Payment in full is due at time of purchase.  We accept cash and personal cheques for local transactions only.  Checks require 5 day hold on items until funds have cleared all accounts.  New Brunswick residents pay 13% tax on their purchase which is automatically calculated at checkout. 

SHIPPING

Shipping charges are based on weight and size of package as per Canada Post's rates. We are always happy to combine shipping where possible if it means saving you money. Please email us if you have questions concerning shipping, and for those of multiple items, with your location and zip/postal code for quote or with other questions before paying your invoice. We are always happy to answer your questions and want you to be assured before buying. Also, please note that all of our packages come to you fully insured.  Shipping charges are always subject to increase as per Cda Post's rates however, we will post them here as changes occur.

Our preferred services are via Canada Post Small Packets Air US where possible and Canada Post Expedited Parcel ground service being the most cost-effective for our customers with delivery standards of approximately 4 - 10 BUSINESS days within Canada and approximately 6 - 12 BUSINESS days to US.  If you prefer an earlier delivery, please contact us concerning alternative services prior to purchasing, and we will gladly provide you with quotes on alternate shipping services.

RETURN POLICY

We do not accept returns as all sales are final.  Our items are described as accurately as possible and our aim is to have your return business.  Therefore, you can be sure that what is described and generally portrayed in our photos is what you will receive.  You will need to note that all of our items are 100% handcrafted.  Therefore, each and every one of our items is unique and a true original in it’s own right and no two ever the same.  The distressing of our items will always vary to some small degree however, the artistic integrity and overall design will always be.  Again, if you have any questions, please don’t hesitate.

CUSTOM ORDERS

Your custom project work and turnaround time commences once confirmation of your payment in full has been received via Paypal.  You will need to contact us initially to convey to us what it is you have in mind, and we will work with you from there.  Once we provide you with a quote on cost of your project, shipping costs, and turnaround time, we will then send you a detailed invoice via PayPal and your project then commences with your payment.  Custom orders are a lot of fun for us…whether big or small, so don’t be shy in asking for what it is you are wanting, and we will do our absolute best to try and accommodate you.  We will provide you with samples, for your approval so that you know what to expect before your project work begins. We do not accept returns as all sales are final on our custom orders. 

WHOLESALE TERMS AND CONDITIONS

We will wholesale to BRICK AND MORTAR SHOPS ONLY.  Internet resale of our products is strictly prohibited due to conflicting with our online business. Vendors interested in carrying our products will need to make application by clicking on the Wholesale link on left side of page. Once your application has been reviewed and approved, we will send you a Wholesale Vendor's package via e-mail. We do require a minimum order on wholesale and further information to that is available in your information package.  In making application for Vendor account, vendor is stating that he/she acknowledges and agrees to our Wholesale set terms and conditions. Turnaround on wholesale orders is an estimated 2-3 weeks excluding shipping time, should some of your selected items not be readily on hand.

PRIVACY

My Painted Porch is a registered tax paying business in the province of  New Brunswick within Canada since 2002.  It is in our best interest as a reputable business as well as in the best interest of our customers, that any and all information collected for our exclusive purpose through the course of conducting business remains secure and confidential…whether it be online or otherwise.  We will NEVER share your information with other parties and any and all business conducted with us remains confidential.  Not only do we feel it unethical to have it any other way, it is the way we trust it to be when WE are the customer.

AND ONE FINAL NOTE

Both as a business and as consumers, we expect quality customer service and in turn, deliver nothing less.  We believe that business today is not only about being competitive in pricing strategies, or in the array of products offered, but in caring about our customers…where service doesn’t end with payment. We want your experience with us to be a positive one in every regard and that is why we believe firmly in strong communication.  It is our promise to always be available to answer your mails and enquiries.  That, along with taking great pride in delivering quality items created with precision craftsmanship and great attention to detail, we hope will continue to lead you back to us time and time again.