Policies

Here, you will find answers to your questions concerning PAYMENT, SHIPPING, RETURNS, CUSTOM ORDERS, WHOLESALE and our PRIVACY POLICY.  If we’ve not answered your question here, please write to us at myporch@nbnet.nb.ca. 

PAYMENT

We accept all credit card payments and bank account transfers via PayPal only. You do not need to have a PayPal account to pay via PayPal.  PayPal will process your credit card etc thru their secure server and this way, you don’t provide anyone else with your confidential financial info.  We do not process credit card payments here at My Painted Porch…only thru PayPal can you pay for your purchase with us by way of credit card.  Payment is due at time of purchase.  We accept cash and personal cheques for local transactions only.  Checks require 5 day hold on items until funds have cleared all accounts.  New Brunswick residents pay 13% tax on their purchase which is automatically calculated at checkout. 

SHIPPING

Shipping charges are based on weight and size of package as per Canada Post's rates. We are always happy to combine shipping where possible if it means saving you money. Please email us if you have questions concerning shipping, and that of multiple items, with your location and zip/postal code for quote or with other questions before paying your invoice. We are always happy to answer your questions and want you to be assured before buying. Also, please note that all of our packages come to you with $100 insurance coverage as included by Canada Post in the stated shipping costs!!  Should your order be of a value over $100, additional insurance is available at an extra cost to you of 95 cents per additional $100 in value within Canada and $1.20 per additional $100 value to US and will be reflected in your invoice.  Of course it is always at your discretion, but we always recommend it.  Please indicate request for additional insurance coverage at time of ordering. Should you wish to purchase additional insurance coverage, please let us know before paying your invoice so that we may adjust it accordingly.  Shipping charges are always subject to change as per Cda Post's rates however, we will post them here as changes occur.

Our preferred services are via Canada Post Small Packets Air US where possible and Canada Post Expedited Parcel ground service being the most cost-effective for our customers with delivery standards of approximately 4 - 10 BUSINESS days within Canada and approximately 6 - 12 BUSINESS days to US.  If you prefer an earlier delivery, please contact us concerning alternative services prior to purchasing, and we will gladly provide you with a quote.

RETURN POLICY

We do not accept returns as all sales are final.  Our items are described as accurately as possible and our aim is to have your return business.  Therefore, you can be sure that what is described and generally portrayed in our photos is what you will receive.  You will need to note that all of our items are 100% handcrafted.  Therefore, each and every one of our items is unique and a true original in it’s own right and no two ever the same.  The distressing of our items will always vary to some small degree however, the artistic integrity and overall design will always be.  Again, if you have any questions, please don’t hesitate.

CUSTOM ORDERS

Your custom project work and turnaround time commences once payment in full has been received.  You will need to contact us initially to convey to us what it is you have in mind, and we will work with you from there.  Once we provide you with a quote on cost of your project, shipping costs, and turnaround time, we will then send you a detailed invoice via PayPal and your project then commences with your payment.  Custom orders are a lot of fun for us…whether big or small, so don’t be shy in asking for what it is you are wanting, and we will do our absolute best to try and accommodate you so that you know what to expect before any transaction begins. We do not accept returns as all sales are final on our custom orders. 

WHOLESALE TERMS AND CONDITIONS

Vendors interested in carrying our products will need to make application by clicking on the Wholesale link on left side of page. Once your application has been reviewed and approved, we will send you a Wholesale Vendor's package via e-mail. We do require a minimum order on wholesale and require that wholesale vendors refrain from selling our items on eBay or other online auction sites of the like.  Vendors are however, permitted to sell on their own named business website associated with their brick and mortar shops under which their order is placed.  By placing order,  the vendor is stating that he/she makes acknowledgement of and agrees to our Wholesale set terms and conditions. Turnaround on wholesale orders is an estimated 2-3 weeks excluding shipping time, should some of your selected items not be readily on hand.

PRIVACY

My Painted Porch is a registered tax paying business in the province of  New Brunswick within Canada since 2002.  It is in our best interest as a reputable business as well as in the best interest of our customers, that any and all information collected for our exclusive purpose through the course of conducting business remains secure and confidential…whether it be online or otherwise.  We will NEVER share your information with other parties and any and all business conducted with us remains confidential.  Not only do we feel it unethical to have it any other way, it is the way we trust it to be when WE are the customer.

AND ONE FINAL NOTE

Both as a business and as consumers, we expect quality customer service and in turn, deliver nothing less.  We believe that business today is not only about being competitive in pricing strategies, or in the array of products offered, but in caring about our customers…where service doesn’t end with payment. We want your experience with us to be a positive one in every regard and that is why we believe firmly in strong communication.  It is our promise to always be available to answer your mails and enquiries.  That, along with taking great pride in delivering quality items created with precision craftsmanship and great attention to detail, we hope will continue to lead you back to us time and time again.